Mail-in data recovery

Can’t visit our Kitchener shop? Request mail-in data recovery or device repair. We help with failed drives, dead phones, water damage, and logic board faults.

We serve southwestern Ontario, including all communities in Wilmot Township. Mail-in service lets you start a request without travelling to the shop.

Before you send your device

Tell us the make and model, what is wrong, and what you need help with. Include a phone number and mailing address so we can review your request.

Wait for our reply with the shipping address and instructions before you send anything. This form starts a request; it does not authorize recovery work.

First name *Last name *

Email * Phone *

Mailing address *

Select your full address from the suggestions.

Unit or apartment (optional)

Address searches are sent to Photon. Map data: OpenStreetMap contributors.

Device model * Describe the issue Rush service requested (+$130)I have had sufficient time to review and agree to the terms of service, data recovery agreement, privacy policy, and, if I ship my device, the mail-in agreement. I agree to a minimum $35 CAD assessment fee when I submit my device for in-shop assessment. KW Data Recovery may waive this fee at its discretion. I am authorized to submit this device and its data.

Agreement links open in new tabs. No payment is taken through this form.

We use your details to handle this request and record your agreement. Do not include passwords or private files.

Tell us about your device and we’ll review your request before giving shipping instructions. Submitting does not authorize recovery work or confirm a diagnosis.