Privacy Policy
Contact requests and agreement records
We collect your contact details, device details, request, agreement version, and submission time to handle your enquiry. Cloudflare processes the form. We send the request to our business email inboxes and staff service system so our team can respond and keep an approval record. Do not include passwords or private files in the form.
If access to your device is needed, we will explain why and ask for consent. We limit access to the agreed work. We request passwords or PINs only when needed and do not use them after that work ends. Contact us to withdraw access permission or ask about your information.
Website analytics and address search
We use Notomo to measure page visits and diagnose website errors. It receives technical information such as page paths, browser details, and visitor identifiers. Your browser stores a visitor identifier in local storage; you can remove it by clearing this site’s data. Session replay is disabled, and analytics does not record form field values. Address searches are sent to Photon to suggest matching addresses using OpenStreetMap data.
Last Updated: January 2026
At KW Data Recovery, we understand that your data is your most sensitive asset. We are committed to a "Privacy by Default" approach, retaining as little information as possible at every step.
1. Information We Collect
Contact Details: Name, phone number, email address, and mailing address.
Device and Job Details: Model, issues reported, and technical diagnostics.
Service Context: Information regarding prior repair attempts or liquid damage context provided by the customer.
Payment Metadata: Processed via our third-party processor; we do not store full card data.
2. Handling of Recovered Data
Strict Confidentiality: We do not browse or examine your recovered files beyond what is technically required to verify recovery success (e.g., checking file headers or random samples).
Temporary Storage: Recovered data is stored on secure, air-gapped local servers only until you have verified the recovery and data has been transferred.
Secure Erasure: Once the job is closed and the 14-day rework window has passed, all copies of your recovered data are securely wiped from our systems.
3. How We Use Information
To provide diagnostics, data recovery, returns, and support.
To assess the applicability of diagnostic and attempt fees.
To communicate quotes, status updates, and shipping information.
To comply with legal/contractual obligations.
4. Disclosure and Third Parties
Payments: Processed by a secure third-party; we do not store financial credentials.
Shipping: Carriers receive only necessary delivery details.
Legal: We may disclose information if required by a valid subpoena or court order.
No Sale of Data: We never sell your personal information.
5. Security Practices
Least-Privilege Access: Access is restricted to necessary personnel only.
Air-Gapped Systems: We prioritize offline storage for recovered data to prevent external breaches.
Restricted Retention: We do not keep any personal information for more than 30 days beyond what is operationally or legally necessary.
6. Your Choices
You may request access, correction, or deletion of your personal information (subject to legal/operational requirements). Contact us to submit a request.
7. Contact Us
KW Data Recovery Phone: 226-666-0080
Contact: Use our contact form
Location: Kitchener/Waterloo, Ontario