Terms of service

Updated September 28, 2026

These terms apply to services from KW Data Recovery in Kitchener, Ontario. Read the data recovery agreement before submitting a request. The mail-in agreement also applies when you ship a device. Our privacy policy explains how we handle personal information.

Assessment and work approval

By submitting your device for in-shop assessment, you agree to a minimum $35 CAD assessment fee, plus applicable taxes. We may waive this fee at our discretion. Any higher fee requires your approval. The form records your agreement but does not take payment or authorize recovery work.

We will state the scope and price before asking you to approve recovery or repair work. We will ask again before changes to the scope or price. We will explain any attempt fee, parts charge, or charge for previously attempted work before you approve it. We will identify any charge payable even when recovery fails.

The diagnostic fee remains due after assessment, even if recovery fails or you decline further work. You owe charges for approved work we perform. If only part of the agreed service succeeds, billing follows the scope and payment terms you approved.

Care, access, and outcomes

We will perform approved work with reasonable care. Recovery and repair are best-effort services; success is not guaranteed. Damaged devices can fail further during work. Access to your files is limited to the agreed service. Planned erasure and remote access require separate approval, as described in the data recovery agreement.

Back up accessible files before a hardware repair where possible. If you need help with a backup, ask us to include it in the scope and price. A recovery request does not assume that a working backup exists.

Parts and hardware repair warranty

Before approval, we will explain whether proposed replacement parts are new, used, or refurbished. We will identify the parts and work included in the price.

Our 90-day limited warranty covers defects in parts we install and our workmanship on hardware repairs. It does not cover later physical or liquid damage, unrelated faults, devices with prior liquid damage, software issues, or data loss. It does not promise a successful data recovery. Rights that cannot be excluded by law still apply.

Rush requests and time estimates

Mail-in forms offer a rush request at an extra $130 CAD, plus applicable taxes. We will confirm availability, priority, and the full price before acceptance. Selecting the option does not guarantee rush service.

We will provide an estimate after reviewing the device and agreed work. Time estimates are not guarantees. Parts, device condition, and access can cause delays. We will explain known delays and give an updated estimate. Shipping takes additional time.

Payment, collection, and shipping

All prices are in Canadian dollars and are subject to applicable taxes. We will explain payment and return arrangements with your quote. We may retain a device only as permitted by applicable law.

We will confirm who may collect your device. For shipped devices, we will confirm the return address and provide tracking. The mail-in agreement explains shipping costs and responsibilities.

We will contact you about uncollected devices. We will agree on any storage fees before they start. A missed deadline does not automatically transfer ownership to us. We will follow the required legal process before disposal or sale.

Concerns and your rights

Contact us or call 226-666-0080 if you have a concern. We will review the issue and discuss the next steps. You do not give up statutory rights or remedies by contacting us or using our services.

Ontario law and applicable Canadian federal law govern these terms. Nothing here excludes rights or obligations that cannot lawfully be excluded. If a provision is invalid, the remaining terms still apply where permitted by law.